By purchasing or signing up for services through our website, you (“Customer”) agree to be bound by this Service Agreement with Scoop Ease LLC (“Company”). All plan types — Weekly, Bi-Weekly, Monthly, and One-Time Cleanup — are governed by these terms.

1. Services Provided

• Scoop Ease LLC provides residential pet waste collection and removal from the Customer's yard per the selected plan: Weekly, Bi-Weekly, Monthly, or One-Time Cleanup.
• Service frequency, coverage area, and number of pets are confirmed at enrollment. Standard pricing covers up to two (2) dogs and yards up to 1/8 acre; a $5 supplemental fee applies per visit for each additional dog beyond two, and properties larger than 1/8 acre will be quoted individually based on size and layout.
• Specific service times are not guaranteed. Service may occur at any point during the scheduled service day.
• Service days are assigned based on routing efficiency and geographic area. While we do our best to accommodate scheduling preferences, specific service days cannot be guaranteed.
• Service covers accessible yard areas only. Heavily cluttered, flooded, or unsafe areas may be skipped at technician discretion.
• While we strive for thoroughness, some waste may be missed due to tall grass, dense ground cover, or weather conditions.
• Properties with excessive pet waste buildup may require additional time, additional charges, or an initial cleanup fee before recurring service can begin.
• Collected waste is bagged and placed in the Customer's own trash bin. If the Customer's bin is not stored in an accessible outdoor location, waste will be left at a drop-off location mutually agreed upon by the Customer and Scoop Ease LLC at enrollment.
• Following each completed visit, Company will send Customer a text notification confirming service is complete, including a photo showing the yard gate in a closed position, or, for properties without a gate, a photo confirming the yard is secure.

2. Billing & Payment Terms

• Recurring plans are billed monthly in advance. One-time cleanups are due at or before time of service.
• Accepted methods: credit/debit card, bank transfer, or other method agreed upon in writing.
• A $10 late fee applies to invoices unpaid after 7 days. If payment is not received within 14 days of the due date, recurring service may be paused, visits skipped, or the account terminated until the balance is paid in full. Scoop Ease LLC reserves the right to require prepayment before resuming service.
• Accounts more than 30 days past due may be referred to a third-party collections service. Customer agrees to reimburse reasonable collection costs to the extent permitted under Ohio law.
• Rates are subject to change with 30 days' written notice to the Customer.

3. Cancellation, Skipped Services & Holiday Closures

• Customer may cancel at any time — no notice period, no cancellation fee, and no long-term contract. Contact us and billing stops at the end of the current billing cycle.
• If a visit is skipped due to a locked gate, unsafe conditions, or an unrestrained pet without prior notice to the Company, that visit will not be rescheduled or credited. A Customer-requested return visit may be arranged for the fee listed in Section 4.
• Visits skipped due to severe weather, dangerous conditions, or other circumstances outside the Company's control are not refunded or credited. Service resumes on the next regularly scheduled visit.
• Scoop Ease LLC does not provide service on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If a scheduled visit falls on one of these dates, service resumes on the next regularly scheduled visit with no refund or credit issued.

4. Additional Fees

• The following are billed in addition to the Customer's regular plan rate: cleaning or sanitizing pet waste from decks, patios, or sidewalks ($5/visit); waste removal from rock or pebbled landscaping beds ($3/visit); a Customer-requested return ("come-back") visit following a skipped service ($5/visit); and excessive wait time caused by the Customer ($5/visit).

5. Access & Property Requirements

• Customer must ensure safe, unlocked yard access on scheduled service days. If a gate is locked upon arrival, service will be skipped for that visit.
• Pets must be secured indoors during service. Technicians may decline to enter if an aggressive or unrestrained pet is present.
• The Company is not liable for pet escape if the gate was found unlocked, open, or damaged prior to the Company's arrival.
• Customer must notify the Company of known yard hazards (e.g., holes, broken glass, bee activity) before service begins.
• If Customer's trash bin is not stored outdoors, Customer must designate an accessible drop-off location at enrollment. If no accessible bin or agreed drop-off location is available on a scheduled service day, the Company may leave bagged waste in the nearest reasonable location or, at its discretion, treat that visit as inaccessible.

6. Limitation of Liability

• Scoop Ease LLC carries general liability insurance and performs all services with reasonable professional care.
• The Company is not liable for pre-existing property damage, pet injury or escape caused by conditions not created by the Company, or damages resulting from Customer's failure to disclose hazards.
• The Company is not liable for incidental wear to lawns or landscaping (e.g., minor foot-traffic wear) resulting from the normal, reasonable performance of service.
• The Company's total liability for any claim is limited to the amount paid for the most recent service period, to the maximum extent permitted under Ohio law.
• Customer agrees to hold Scoop Ease LLC harmless from third-party claims arising from conditions on Customer's property or Customer's breach of this Agreement.

7. Governing Law

This Agreement is governed by the laws of the State of Ohio. Any dispute not resolved informally within 30 days may be submitted to binding arbitration in the county where service is provided. Either party may seek injunctive relief in a court of competent jurisdiction.

8. Electronic Acceptance

By clicking “I Agree,” completing signup, or purchasing services through our website, Customer confirms they have read, understood, and agree to be bound by this Service Agreement. No physical signature is required. This online acceptance constitutes a valid, legally binding electronic agreement under the Ohio Uniform Electronic Transactions Act (ORC § 1306) and the Federal E-SIGN Act (15 U.S.C. § 7001 et seq.). These terms are effective as of the date Customer completes signup or purchases services.

Last updated July 2026.

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